Customer Relations

Complaints Policy

Nouveau Lashes strives to consistently provide all our customers with the highest standard of products and services. If for any reason you find yourself not entirely satisfied with the product or service you receive we will endeavour to resolve the complaint to the best of our ability and as quickly as possible to ensure your satisfaction.

How to make your complaint

You can send us your complaints on our products/services, which we will deal with confidentially, online or in writing

In writing
If you wish to write to us with your complaints, write to:

Nouveau Lashes Complaints Department
Nouveau Beauty Group
Barnsley Road
South Elmsall
Pontefract
West Yorkshire
WF9 2HR

• A clear description of the complaint
• What you would like us to do to sort things out.
• Whether it is an original complaint, or a follow-up to a reply you were not satisfied with.
• If applicable details of the person/s you have spoken to regarding the complaint.
• Your full postal address, telephone number (including dialling code), and email address if you have one.
  
  

We will acknowledge your complaint within 5 working days. We hope to respond to you in full within this time, but if it is not possible we will explain why and give you a date by which you can expect a full reply. If you are not entirely satisfied with how the complaint has been dealt please write to:

Dave Hemingway
Nouveau Lashes
Nouveau Beauty Group
Barnsley Road
South Elmsall
Pontefract
West Yorkshire
WF9 2HR